1. Scope
This Privacy Policy applies to the processing of personal information when you access or use 冰AI websites, applications, customer support, and related communication channels.
2. Information We Collect
We follow the principles of lawfulness, fairness, transparency, and data minimization, and collect only information necessary to provide and maintain the Services.
2.1 Account information
- Email address: used for registration, sign-in verification, account administration, and essential service notices.
- Username: used to identify your account and display your identity within the Services.
2.2 Payment and transaction information
When you purchase or subscribe to the Services, we may record transaction identifiers, plans or packages, payment status, amount and currency, transaction time, and other records necessary for payment, refunds, reconciliation, disputes, and customer support.
Payments may be processed by third-party payment providers. Unless required to complete a transaction or meet a legal obligation, we do not intentionally collect or store complete card numbers or similar sensitive payment credentials.
2.3 Information you provide
When you contact support, submit feedback, or request technical assistance, we may process your description, screenshots, error details, and other relevant materials. Please do not include sensitive information unrelated to your request.
3. How We Use Information
- Provide and maintain accounts, authentication, and core service functions;
- Process payments, subscriptions, refunds, disputes, and necessary risk controls;
- Respond to inquiries and resolve technical or account issues;
- Detect and prevent fraud, abuse, and unauthorized access;
- Comply with legal, regulatory, judicial, or law-enforcement requirements;
- Protect the lawful rights and interests of us, our users, and others; and
- Improve performance, reliability, and user experience where permitted by law.
If the purpose of processing changes materially, we will provide additional notice and obtain consent when required.
4. Legal Bases for Processing
Where required by applicable law, we process personal information to perform a contract, comply with legal obligations, pursue legitimate interests, act with your consent, or rely on another lawful basis. You may withdraw consent where applicable, without affecting prior lawful processing.
5. How We Share or Disclose Information
We do not disclose personal information to unrelated third parties without reason or share it beyond what is necessary.
5.1 Service providers and processors
We may provide necessary information to payment, cloud infrastructure, data storage, customer support, security, anti-fraud, and risk-control providers. They are required to follow appropriate confidentiality, data-protection, and security obligations.
5.2 Legal and compliance requirements
We may disclose necessary information in response to applicable law, court orders, regulatory requirements, or lawful government and law-enforcement requests.
5.3 Protection of lawful interests
We may disclose necessary information to investigate fraud, security incidents, unlawful conduct, or violations of our terms, or to protect lawful rights and interests.
5.4 Corporate transactions
Information may be transferred as part of a merger, acquisition, reorganization, financing, bankruptcy, or asset sale. We will apply safeguards and provide notice where required.
6. Data Storage and International Transfers
We may use infrastructure and providers in different countries or regions. For international transfers, we use appropriate safeguards required by law, which may include data-protection agreements, standard contractual clauses, security assessments, access controls, and encryption.
7. Data Retention
We retain information only as long as necessary for the purposes described in this Policy, taking into account service needs, legal requirements, dispute resolution, and security.
- Account information: generally retained while your account remains active, then deleted or anonymized when no longer needed.
- Transaction records: may be kept longer for payments, refunds, tax, accounting, audit, or dispute obligations.
- Support and feedback: retained for a reasonable period needed to resolve issues, maintain security, and address potential disputes.
8. Information Security
We use technical and organizational safeguards proportionate to risk, including authentication, access controls, protection in transit and at rest, monitoring, security audits, vulnerability management, and provider security requirements.
No internet transmission or storage system can be guaranteed completely secure. Please protect your account credentials and do not share sign-in information.
If a security incident may affect your lawful rights, we will take remedial action and notify you or relevant authorities where required.
9. Your Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict or object to processing, withdraw consent, obtain data portability, receive information about automated decisions, and lodge a complaint with a regulator. We may verify your identity before fulfilling a request.
Applicable California law may also provide rights to understand collection, use, and disclosure, and to opt out of certain “sales” or “sharing.” We will not unlawfully discriminate against you for exercising privacy rights.
10. Children’s Privacy
The Services are not directed specifically to children, and we do not knowingly collect children’s personal information contrary to applicable age requirements. If we learn that such information was collected unintentionally, we will verify and delete it promptly and obtain parental or guardian consent where required.
11. Updates to This Policy
We may update this Policy as our Services, business, or legal requirements change. For material changes, we will provide notice through our website, within the Services, or by another reasonable method, and display the latest update date on this page.